Return Policy

At Shiga Enterprises, customer satisfaction is our top priority. We take great care to ensure every product meets our quality standards before dispatch. However, if you receive a damaged or incorrect item in the Gift Items or Ready-to-Buy categories, you may request a return within 24 hours of delivery.

To initiate a return, please contact our support team via email or phone within the specified time frame. Provide your order number, a brief description of the issue, and clear photos of the product and packaging. Our team will review your request and guide you through the return process if the claim meets our eligibility criteria.

Please note that returns are not applicable for custom or personalized products, as these items are made specifically to your order. Products must be unused, in their original packaging, and include all tags or accessories to qualify for a return.

Once your return is approved, we will process a replacement or store credit based on your preference. Shiga Enterprises reserves the right to reject any return that does not meet our policy guidelines. Your trust matters, and we aim to resolve every concern promptly and professionally.